Privacy Policy

This Privacy Policy explains what information is collected when you use furnacerepair-lincolnca.com (the “Site”) or call the phone number shown on it, how that information is used, and the choices you have. By using the Site or calling the number, you agree to the practices described here.

Who we are

Lincoln Furnace Repair is a free referral service. We connect callers with independent, third-party heating and HVAC providers serving Lincoln, CA and nearby communities. We do not perform repairs ourselves. You can learn more on our About page or return to the homepage.

Information we collect

When you call

When you call the number on this Site, our call-routing and tracking provider may collect your phone number, the date, time and length of the call, the general location associated with your number, and the page you called from. Calls may be recorded for quality assurance, training and to confirm that the service was delivered. Your call is then connected to an independent heating provider, who will receive your phone number and whatever details you share during the call.

When you visit the Site

We do not ask you to create an account or fill in forms on this Site. Like most websites, our hosting and security provider automatically receives technical information such as your IP address, browser type, device type and the pages you request. This information is used to deliver the Site, keep it secure and understand general usage. Web fonts are loaded from Google Fonts, which also receives your IP address when the page loads.

Cookies

We do not use advertising cookies. Our hosting and security provider may set strictly necessary cookies to protect the Site against abuse. If we add analytics or call-tracking scripts in the future, they may use cookies or similar technology to measure which pages lead to calls, and this policy will be updated.

How we use information

• To connect your call with an independent heating provider in your area
• To confirm calls were delivered and to resolve billing with our partners
• To monitor call quality and prevent fraud or misuse
• To operate, secure and improve the Site
• To comply with legal obligations

How information is shared

We share information only as needed to provide the referral service: with the independent heating provider your call is connected to, with call-routing, tracking and advertising partners that help deliver and measure calls, and with service providers that host and secure the Site. We may also disclose information if required by law or to protect our rights. We do not sell your personal information for money. Each heating provider is a separate business with its own privacy practices.

Your California privacy rights

If you are a California resident, you may have the right to request access to the personal information we hold about you, to request that it be deleted or corrected, and to opt out of any sale or sharing of personal information. We will not discriminate against you for exercising these rights. To make a request, call the number on this Site and ask for a privacy request, or write to us at the address below. We may need to verify your identity before responding.

Data retention and security

We keep call records and technical data only for as long as needed for the purposes described above, including resolving billing and legal matters. We use reasonable safeguards, including encrypted HTTPS connections, but no method of transmission or storage is completely secure.

Children

This Site is intended for adults responsible for a home heating system. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the “Last updated” date above will be revised.

Contact

Questions about this policy can be directed to Sobia Aziz, operator of Lincoln Furnace Repair, by calling (916) 555-0142 or by mail at 1091 East Ave, Lincoln, CA 95648, United States. See also our contact page.